Easy Returns
At Cozy Canine, we understand the importance of finding the perfect products for your beloved furry friends. If you're not completely satisfied with your purchase, we offer a straightforward 30-day return policy to ensure your peace of mind.
Return Conditions:
1. Timeframe: You have 30 days from the date of delivery to initiate a return for eligible items.
2. Item Condition: Returned items must be in their original, unused condition, with all tags and packaging intact. Items must be free from any signs of wear, damage, or alteration.
3. Proof of Purchase: To process a return, you must provide proof of purchase, such as your order number or receipt.
4. Exclusions: The following items are not eligible for return:
- Personalized or customized items.
- Perishable goods, including treats and food.
- Items marked as final sale or clearance.
- Used or damaged items not caused by manufacturing defects.
Return Process:
1. Contact Us: To initiate a return, please contact our customer service team within the 30-day return period. You can reach us via email at info@cozycanine.com. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with your return.
3. Packaging: Carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit.
4. Shipping: You are responsible for shipping the return item(s) back to us. We recommend using a trackable shipping service and retaining proof of postage for your records.
5. Inspection and Refund: Upon receiving your returned item(s), we will inspect them to ensure they meet our return conditions. Once approved, we will process your refund to the original form of payment within 3 business days. Please note that shipping fees are non-refundable, and depending on your financial institution, it may take additional time for the refund to reflect in your account.
Questions or Assistance:
If you have any questions or require assistance with your return, our dedicated customer service team is here to help. Feel free to reach out to us via email or phone during our business hours.
Thank you for choosing Cozy Canine for your pet needs. We appreciate your trust in us and look forward to serving you and your furry companions again soon!
Return Conditions:
1. Timeframe: You have 30 days from the date of delivery to initiate a return for eligible items.
2. Item Condition: Returned items must be in their original, unused condition, with all tags and packaging intact. Items must be free from any signs of wear, damage, or alteration.
3. Proof of Purchase: To process a return, you must provide proof of purchase, such as your order number or receipt.
4. Exclusions: The following items are not eligible for return:
- Personalized or customized items.
- Perishable goods, including treats and food.
- Items marked as final sale or clearance.
- Used or damaged items not caused by manufacturing defects.
Return Process:
1. Contact Us: To initiate a return, please contact our customer service team within the 30-day return period. You can reach us via email at info@cozycanine.com. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with your return.
3. Packaging: Carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit.
4. Shipping: You are responsible for shipping the return item(s) back to us. We recommend using a trackable shipping service and retaining proof of postage for your records.
5. Inspection and Refund: Upon receiving your returned item(s), we will inspect them to ensure they meet our return conditions. Once approved, we will process your refund to the original form of payment within 3 business days. Please note that shipping fees are non-refundable, and depending on your financial institution, it may take additional time for the refund to reflect in your account.
Questions or Assistance:
If you have any questions or require assistance with your return, our dedicated customer service team is here to help. Feel free to reach out to us via email or phone during our business hours.
Thank you for choosing Cozy Canine for your pet needs. We appreciate your trust in us and look forward to serving you and your furry companions again soon!